FREQUENTLY ASKED QUESTIONS
ORDERS
Q: How do I place an order?
A: Browse our collection, select your piece, and checkout via our secure payment gateway Cashfree.
Q: Do you accept Cash on Delivery?
A: No. We accept prepaid orders only to ensure quality service.
Q: Can I modify my order after placing?
A: Contact us on WhatsApp within 1 hour of placing the order.
Q: How will I know my order is confirmed?
A: You will receive a WhatsApp message confirming your order immediately.
DELIVERY
Q: Where do you deliver?
A: Currently delivering across Mumbai only.
Q: How long does delivery take?
A: Within 48 hours of order confirmation.
Q: How do I track my order?
A: Tracking link sent via WhatsApp after your order is dispatched.
Q: What if I am not home during delivery?
A: Contact us on WhatsApp and we will coordinate with our delivery partner.
PRODUCT
Q: Will the jewellery tarnish?
A: Our pieces are tarnish resistant. Store in dry place away from water and perfume for best results.
Q: How do I care for my jewellery?
A: Keep away from water, perfume and moisture. Store in the box provided. Wipe gently with soft cloth after use.
Q: Are the pieces comfortable for daily wear?
A: Yes. All pieces are lightweight and designed for all-day wear.
RETURNS & PAYMENTS
Q: Do you accept returns or exchanges?
A: No. All sales are final. Please read our No Return Policy.
Q: What if I receive a damaged piece?
A: Contact us within 24 hours with photos. We will resolve genuine cases within 2-3 business days.
Q: Which payment methods do you accept?
A: UPI, Credit Card, Debit Card,
Net Banking via Cashfree.
Q: Is my payment information safe?
A: Yes. All payments processed securely via Cashfree gateway.
PACKAGING & GIFTING
Q: Does every order come in gift packaging?
A: Yes. Every Saviri order arrives in our signature gift box — ready to gift or keep.
Q: Can I add a gift message?
A: Yes. Add your message at checkout in the order notes section.
Still have questions?
WhatsApp us: [Your Number]
Email: [Your Email]
— Team Saviri ♡